We offer refunds and/or exchanges within the first 15 days of your purchase. If 15 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. The customer must comply with the following points:

Eligibility for refunds and exchanges

• No returns of any kind are accepted if the products sent/received match your order. It is recommended to check your confirmation email.

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• To complete your return, we require a receipt or proof of purchase.

• Only regular priced items may be refunded; sale items with promotions cannot be refunded.

• We only replace items if they are defective or damaged from the factory. No exchanges are made for third-party issues. If the product arrives damaged due to misuse and mishandling by the parcel service, Dulce alcance is not responsible for damages caused by third parties.

• Expiration date: the expired product cannot be returned if the expiration date is after the date of the return request.